Privacy Policy

Your privacy matters to us.

We believe that the responsible use of data supports business growth and builds strong relationships between brand and consumer. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact. We are committed to being transparent in our handling of personal information and processing personal information at all times in accordance with applicable privacy and data protection laws.

This Privacy Notice sets out how Emerald Scientific uses and protects any information that You provide to Emerald Scientific when You use this ecommerce website or any of the websites, “Services”, or applications provided by us. This privacy notice does not apply to Emerald Scientific’s processing of employee personal data, which is subject to a separate privacy notice available through internal company systems.

By accessing and using our services, You are agreeing to the terms of this privacy notice and to the use of Cookies. In this notice, “We”, “Us”, and “Our” means Emerald Scientific. “You” means the individual, or other legal entity on behalf of which an individual is accessing or using the Services.

We are committed to ensuring that Your privacy is protected. Should We ask You to provide certain information by which You can be identified when using this website, then You can be assured that it will only be used in accordance with this privacy notice.

We may change this notice from time to time by updating this page. You should check this page occasionally to ensure that You are happy with any changes.

Personal information We Collect

The information We collect about You depends on which of our Services You’re using, but We’ll only collect Your personal information where necessary. Information We may collect includes:

Personal Data
While using our site, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Business email address
  • First name and last name
  • Business phone number
  • Company name
  • Company address, state, province, zip/postal code, city
  • Company bank account or credit card information in order to pay for products and/or services within the Service
  • Usage Data
  • Products You are purchasing
  • Information about Your use of our Services, including details of Your internet protocol (IP) address, device type and identifier, operating system, browser version, cookie data, the content You viewed and details of Your navigation around the Services
  • Location data from Your IP address or by accessing global positioning functionality on Your device (e.g. GPS)
  • Other data from time to time, to help us provide You with improved products and services – for example when We ask You to fill in a form or questionnaire
  • Other data to review compliance with our terms and conditions and/or otherwise as required by law

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on Your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including Your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how You browse the Site.

When You make a purchase or attempt to make a purchase through the Site, We collect certain information from You, including Your name, company billing address, company shipping address, company payment information (including credit card numbers, bank routing numbers for ACH payment), business email address, and business phone number. We refer to this information as “Order Information”.

When We talk about “Personal Information” in this Privacy Policy, We are talking both about Device Information and Order Information.

How do We use Your personal information?
We use the Order Information that We collect generally to fulfill any orders placed through the Site (including processing Your payment information, arranging for shipping, and providing You with invoices and/or order confirmations). Additionally, We use this Order Information:

  • To communicate with You;
  • To fulfill Your orders, including disclosing information to our suppliers to facilitate order processing and shipment; and
  • To screen our orders for potential risk or fraud; and
  • When in line with the preferences You have shared with Us, provide You with information or advertising relating to our products or services; and
  • Where We need to comply with legal obligations; and
  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to display ads on third party websites to You after You visited our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and Your experience.

We use the Device Information that We collect to help Us screen for potential risk and fraud (in particular, Your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your personal Information
We share Your Personal Information with third parties to help Us use Your Personal Information as described above. For example, We use BigCommerce to power our online store.

We also use Google Analytics to help Us understand how our customers use the Site -- You can read more about how Google uses Your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share Your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information We receive, or to otherwise protect our rights.

Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials, and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. We may use Email Marketing Service Providers to manage and send emails to You.

Mailchimp
Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

Salesforce/Pardot
Their Privacy Policy can be viewed at https://www.salesforce.com/company/privacy/

Do not track
Please note that We do not alter our Site’s data collection and use practices when We see a Do Not Track signal from your browser.

Behavioral Remarketing
The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:

  • Measure and analyze traffic and browsing activity on Our Service
  • Show advertisements for our products and/or services to You on third-party websites or apps
  • Measure and analyze the performance of Our advertising campaigns
  • Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies.

You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendor We use is SharpSpring. Their Privacy Policy can be viewed at https://sharpspring.com/legal/privacy/

Your Rights Under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your situation which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible. You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Minor’s Privacy
As a B2B company doing business exclusively with companies, our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Data retention
When You place an order through the Site, We will maintain Your Order Information for our records unless and until You ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
Our Company Phone Number is: 877-567-3598
If You wish to contact us about our privacy notice, or any other matter relating to personal information usage, please email us at info@emeraldscientific.com.

Emerald Scientific as a Data Controller
Emerald Scientific is a company registered at 11573 Los Osos Valley Road, San Luis Obispo, 93405.